Officers on the floor while you are open, cameras on the doors, counter and forecourt, and live operators watching the lot once the lights go off. For stores, restaurants, fuel sites and plazas.
Canada's shoplifting count is climbing in a falling market. The American count is higher than anything on this page by an order of magnitude. Here is the record, from the agencies that keep it.
Canada · 2025
0up 11% on 2024
shoplifting incidents reported to police across Canada in 2025 — a rate of 502 per 100,000, in a year overall crime severity fell 5%.
Statistics Canada · 202579%over ten years
is how far the shoplifting rate has risen since 2015, over a decade in which property crime overall fell 3%.
Statistics Canada · 2015–2025United States · 2025
0reported to police
shoplifting offences in the FBI's 2025 count — down from 1,272,144 in 2024, and far above the 809,450 reported in 2021.
FBI · CIUS table 70convenience stores
robberies recorded at U.S. convenience stores in 2025 by NIBRS-reporting agencies, with 5,260 more at service and gas stations.
FBI · NIBRS table 18Canadian counts exactly as printed in table 5 of Statistics Canada's Police-reported crime statistics in Canada, 2025 (22 July 2026). U.S. figures from the FBI's 2025 release (August 2026): shoplifting from Crime in the United States table 7, reported offences rather than national estimates, with the 2021 figure depressed by that year's reporting transition; store robberies from NIBRS table 18, which counts what participating agencies recorded. Both countries count only what is reported — in one B.C. survey, 41% of businesses reported nothing to police at all.
A store runs two shifts of risk: the one with customers in it, and the eight hours after. This is how the second one looks from the ACS operations centre.
A unit still being fitted out, before the lot is paved — the doors, the ground and the approach, held from the one position on site with anything to mount to.
Retail gets sold one product for two completely different problems. These are the four parts of a trading day, and the honest answer to each one is not the same answer.
Theft, abuse of staff, and the customer who will not leave. A camera records it. It does not stop it.
The riskiest ten minutes a retail employee has all day, and the one nobody staffs.
Glass, the back door, the roof, the bins. Nobody is there to notice, and an alarm only tells you afterwards.
Finding damage at opening costs a trading day. Knowing at 02:40 costs a phone call.
A store carries two different problems in one day, and they need different answers. Here is what ACS puts where, and what each position is there to stop.
Officers on the floor for theft, disputes and the shifts where staff are told not to intervene and need somebody who can.
Cameras where the loss actually happens, in colour at night, with clips a manager can export without calling anyone.
Operators watch the store and the lot live and speak to anyone who comes onto them once the lights are off.
An elevated camera over the parking area and the pumps, covering the ground a camera on the building cannot see.
Mobile Patrol & Alarm Response
A licensed officer attends the call, so a manager is not driving in at three in the morning to check a door.
Most stores start with the hours that hurt most and add the rest later — see what an assessment covers
One of the three is a person and two are hardware. Each covers ground the other two cannot reach.
Presence at the door and on the floor, de-escalation when a customer will not leave, and staff who are not the ones being asked to confront anybody.
Continuous recording where the value is, and a head that can be driven onto the door, the till or a vehicle in the lot while it is still there.
Covers a parking field or a unit still being fitted out, where there is nothing to mount to and no power to draw — including through a build or a re-tenanting.
Open hours, closed hours, or both — ask which one your store actually needs first.
(519) 800-3947
Problem: a busy public-facing restaurant where multiple providers had already failed.
Plan: site-specific post orders, presence inside and out, de-escalation first.
Outcome: order restored inside and out, with daily reporting to ownership.
Problem: a retail and gas forecourt with after-hours loitering and public interaction risk.
Plan: visible deterrence, with patrol coverage integrated with a monitored tower.
Outcome: deterrence the neighbourhood can see, with incidents documented and reported.
Yes. Live virtual monitoring watches the site after you close: operators verify alerts, voice down on site to deter and coordinate with police. Mobile patrol can add an officer who attends alarms in person.
The cameras record in full colour day and night, holding true colour in low light rather than washing out to infrared, so identifying detail survives. Playback is clean and exportable when you need it as evidence.
Yes. A mobile defense tower goes in with no permanent install. Its 25-ft mast carries 4K pan-tilt-zoom cameras, sirens and lights for active deterrence, with live monitoring available on every unit.
Yes. Guards provide visible presence on the floor and at exits, de-escalate loitering and disputes without disruption, and support staff through the last hour and lock-up.
Every guard is individually licensed under Ontario's PSISA and screened before representing ACS. Operations carry comprehensive general liability coverage.
Yes. ACS delivers guards, mobile patrol, CCTV, live virtual monitoring and mobile towers as one accountable program, assessed together so the layers work as one, not as separate vendors.
Question not covered here? Call (519) 800-3947 and talk to the team that runs the coverage.
