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Skip the story
Connecting to site feed…
02:22:56
Illustrative sequence
02:22:41 4 CAMERAS · ONLINE
02:22:56 MOTION · NORTH FENCE
02:22:58 PERSON DETECTED · 98%
02:23:00 VIRTUAL GUARD CONNECTED
02:23:02 PTZ · ZOOM 190%
02:23:05 VOICE-DOWN ISSUED
02:23:07 POLICE + PATROL NOTIFIED
02:23:12 SUBJECT FLEES SITE
Virtual Security Guard · Continuous Surveillance Monitoring

The site is closed.
Cameras just watch.

A commercial property after dark. Four cameras on the fence line. The question is whether anyone is behind them.

The old way

A recording is
a receipt, not a response.

Basic cameras document the loss for the morning after. Guards are human, one set of eyes, one place at a time.

Virtual Guard comes online

AI watches every metre
of the fence. All night.

AI-powered cameras track every person and vehicle on the premises, and flag movement the moment it happens.

02:22:56 · North fence

Someone approaches.
The camera already knows.

Detection locks on before a hand touches the fence.

A human verifies

A live Virtual Security Guard
zooms in.

Not motion-flag software. A trained ACS operator investigates the alert and confirms exactly what the camera sees.

Detection becomes response

Voice-down.
Dispatched. Gone.

LIVE AUDIO WARNING LAW ENFORCEMENT NOTIFIED MOBILE PATROL DISPATCHED
Continuous Surveillance Monitoring

Eyes on your site
without a guard posted all night.

Watch real footage
Scroll to play the incident ▾
Virtual Security Guard

Live remote video monitoring
by trained ACS operators.

The story above is illustrated. Every screen below is real: footage from sites ACS operators were watching live, speaking to people on site and calling police when it was warranted.

Request a Free Security Assessment (519) 800-3947
ACS operations wall Real footage, replayed

Seven events from ACS virtual guard sites; the captions inside the footage were added by ACS. The event log beside them is a sample of how an event is written up, not a live feed.

One event, start to finish

A flag starts it.
A person decides the rest.

Analytics only raise the alert. From there a trained ACS operator works through your written site instructions, one step at a time.

  1. Analytics spot a person in a monitored zone and raise an alert. A flag on its own never calls anyone.

    No one is called yet. The alert goes to a person.

  2. A trained ACS operator looks at the live cameras and decides what is really happening. Anything that is not a threat is cleared here, so nobody is called out for a shadow.

    An ACS operator makes this call, not the software.

  3. The operator speaks to them over the site speakers, live, so they know someone is watching and what happens next.

    The words come from your site instructions.

  4. If they stay, lights and siren add pressure while the operator keeps every camera on them.

    The operator picks the moment.

  5. Your site contacts are called, or emergency services when it is warranted, exactly as your written instructions say.

    Your written instructions say who gets the call.

  6. The event closes once the site is secure again. Every action goes into the incident report, with the footage.

    You get the report below, with the video attached.

The rules operators work by

  • People decide, not analytics.No action is taken by automation alone.
  • Your instructions, in writing.Who is called, and when, is agreed with you before go-live.
  • Your zones and hours.After-hours, overnight, 24/7 or event windows: the schedule you set.
  • No promised response times.Defined procedures, live oversight during your coverage and a record of every event.
Night

Trespasser at the entrance

1 of 7 · No sound

What you get after every event

Every event ends in a report.

What was seen, what the operator did, who was contacted and the footage, in one record you can keep or pass on.

  • Each step logged in the order it happened
  • The footage attached to the record
  • Written to your site instructions
ACS Security Group
Incident reportVirtual Security Guard
Sample
Site
Removed
Zone
Perimeter zone B
Time
02:14
Type
After-hours trespass
  1. DetectedAI detection: one person at perimeter zone B
  2. VerifiedConfirmed live on camera by the operator
  3. Voice-downLive warning over the site audio
  4. OutcomeThe subject left the property
Footage
Operator removedFiled with the footage attached
Sample layout based on an anonymized ACS case file. Site details removed.
Choosing coverage

Cameras, a guard,
or a virtual guard?

ACS provides all three, so here is the straight comparison.

Cameras only, an on-site guard, an ACS virtual guard, and a guard with virtual monitoring, compared
What you are comparing Cameras onlyRecording, nobody watching On-site guardOne person, on your site ACS virtual guardTrained operators, every camera Guard + virtualBoth, together
Who is watching No one, until someone reviews the recording One person, at one post or on one route A trained operator, on every camera, live A guard on site and operators on every camera
When it acts After the loss is found When the guard sees or hears it While it is happening While it is happening
Talks to intruders No In person Live, over the site speakers In person and over the speakers
Physical response No Yes Site contacts or police, per your instructions Yes
The record Raw footage The guard's notes An incident report with the footage Both
Available Canada and the U.S. Ontario Canada and the U.S. Ontario
Best when You only need evidence after the fact Someone must be there: access control, patrols, events Wide perimeters, yards and sites that empty out after hours High-risk sites that need both

Need someone on site? See security guard services

Works on your site

Your cameras,
new cameras or a tower.

Most IP camera systems qualify.

Most modern IP camera systems can be brought under ACS monitoring after a compatibility review. Where there are gaps, we tell you exactly what's missing.

Needs
IP cameras ACS can reach over a network uplink
Adds
Speakers on site for voice-down
Review
Feed access, uplink and zone coverage
ACS PTZ camera mounted on a commercial building at dusk

A new system, built to be watched.

4K IP camera systems and access control on NDAA-compliant hardware, placed to cover the zones you need monitored.

Cameras
4K IP, NDAA-compliant
Also
Access control
Available
Canada and the U.S.
Security system hardware
ACS-branded dome camera, close up

No power or network? Bring a tower.

Solar-powered towers with their own internet, dropped on any site at any time, with cameras, lights and speakers on the mast.

Power
Solar
Connection
Its own internet
Available
Ontario
Mobile security towers
An ACS mobile security tower set up on a street, mast raised with cameras on top and the solar panel out
Where it fits

Wide, open,
or empty after hours.

Where operators watch

The sites our operators cover.

FAQ

Common questions.

Yes. Analytics only flag movement. A trained ACS operator looks at the live cameras, decides what is happening and acts under your written site instructions.
Usually, yes. Most modern IP camera systems can be brought under ACS monitoring after a compatibility review covering feed access, network uplink and zone coverage. Where gaps exist, we tell you exactly what's missing.
Analytics only raise alerts. A trained ACS operator verifies the scene and chooses the response under your site's written instructions, never automation alone.
Operators escalate per your response rules: repeated voice-down, your site contacts, and coordination with emergency services when warranted. Every action lands in the incident report.
No, and you should be wary of anyone who does. We commit to defined procedures, live human oversight during your scheduled coverage and a documented record of every event.
On the schedule you set, after-hours only, overnight, 24/7 or event-based windows. Monitored zones and hours are agreed before go-live.
Virtual Security Guards are available anywhere in Canada and the U.S. Security guards and mobile security towers are available in Ontario.
In Ontario, a solar-powered mobile security tower brings its own power and internet connection. Everywhere else, the compatibility review shows what your site needs before go-live.
ACS Security Group operates as a licensed security provider under Ontario's Private Security and Investigative Services Act (PSISA), and operators work under defined, site-specific instructions.

Question not covered here? Call (519) 800-3947 and talk to the team that runs the coverage.

Let's secure
your site.

  1. Tell us about the siteSend the short form, or call (519) 800-3947.
  2. A coordinator follows upBy phone or email, to book your walkthrough.
  3. Your free assessmentLayout, access points, high-risk hours and the coverage that fits.
Request a Free Security Assessment (519) 800-3947